Ledger® Live™ (en-US) | Access Your Support

Welcome to the official guide for accessing support using Ledger® Live™. Ledger Live is the secure gateway to your crypto assets, and getting proper support ensures your funds stay safe. This page walks you through setup, common issues, and how to get verified help from Ledger's official team.

🔎 What is Ledger Live?

Ledger Live is a desktop and mobile application that lets you manage your Ledger hardware wallet. You can send, receive, swap, stake, and monitor your crypto in one unified interface. Available on Windows, macOS, Linux, iOS, and Android, it offers both convenience and top-tier security.

🔧 Setting Up Ledger Live

To get started, follow these steps:

Visit https://www.ledger.com/ledger-live
Download the appropriate version for your OS
Install and open Ledger Live
Connect your Ledger Nano S, S Plus, or X via USB or Bluetooth
Initialize or restore your wallet

📞 When to Access Support

You should reach out to Ledger’s support if you experience any of the following:

App crashes or won't open
Ledger device not recognized by Ledger Live
Incorrect balances or stuck transactions
Issues restoring your wallet with your recovery phrase
Suspicious errors, pop-ups, or phishing concerns

⚠️ Warning: Ledger Support will never ask for your recovery phrase.

🛠️ Common Issues & Fixes

Issue: Ledger Device Not Detected

Try a different USB cable or port
Ensure the Ledger is unlocked with PIN entered
Reinstall Ledger Live
Restart your computer

Issue: "Genuine Check Failed"

Make sure the device has the latest firmware
Disable antivirus temporarily during check
Use an official USB cable and USB 2.0/3.0 port

Issue: Stuck on Synchronizing

Clear the cache: Settings → Help → Clear Cache
Ensure internet connection is stable
Try switching networks (VPN, mobile hotspot)

📨 How to Contact Official Ledger Support

Always use the official support portal:
https://support.ledger.com

Here's what you can do there:

Submit a support ticket
Browse FAQs and help articles
Check live system status

Ledger also offers a virtual assistant in the app and website for real-time help.

🧠 Information to Include in a Support Ticket

To get help faster, provide:

Device model and firmware version
Operating system and Ledger Live version
Exact error message or issue
Screenshots (no sensitive info)

🕵️ Avoiding Phishing & Scams

✅ Only download Ledger Live from the official site
✅ Never share your 24-word recovery phrase
✅ Bookmark official URLs: ledger.com and support.ledger.com
🚫 Avoid Telegram, Discord, or email "support" claiming to be Ledger

Ledger will NEVER ask for your seed phrase. Ever.

📲 Ledger Live Mobile Support

The Ledger Live mobile app offers nearly the same features as desktop, with added Bluetooth support for Ledger Nano X:

Available on iOS and Android
PIN and biometric login
Buy/sell/swaps integrated securely

If you need support for mobile, visit: Mobile Support Center

🔐 Ledger Live Security Best Practices

Use a strong PIN on your Ledger device
Enable password lock on Ledger Live
Keep your firmware and app updated
Backup your recovery phrase securely offline
Don’t use public Wi-Fi when managing your wallet

Your security is your responsibility.